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Discover stylish and affordable furniture at Decofurn Furniture Silver Lakes, located in Pretoria, South Africa. With a wide range of home decor options, including delivery and assembly services, you can easily transform your space. Enjoy wheelchair accessible shopping and LGBTQ+ friendly atmosphere. Shop in-store or online for a seamless experience.
absolutely the worst service I've ever experienced!! everything I have bought there I had to drive to go check if my stock has arrived and when I get there they don't even apologies. absolutely pathetic I tell you.
11248 Reviews
Friendly service from the sales person and the delivery staff. Super happy with my purchase. Good prices and quality furniture!
11248 Reviews
I recently purchased an item from Decofurn, Silver Lakes. I felt the need to write a review in the hope that it helps Decofurn address minor service-related issues. Upon enquiring with the floor sales representative as to which chair would be recommended, based on our brief explanation, we were ‘waved’ towards the section with office desks and chairs and told that they’re all great chairs, we must basically just go look and decide. Maybe our expectation of some export advice was too much to ask. Upon collecting the chair a week later (as promised, thank you) the service from the cashier inside the store was less than helpful, being given my invoice back without any explanation as to what to do next (being a first-time customer we weren’t sure of the process). When asking her where to go she simply waved a circle above her head saying “just go outside” …
Not the greatest service of experience. Most of the demo unit office chairs we viewed were loose in some way (not portraying good quality products), but we decided (since we were there and were in a rush for a chair) to pick one of the more stable units we could find.
I hope this review is viewed by Decofurn management. The opportunity to provide some better service is there, the staff just seem highly lacking in enthusiasm.
11248 Reviews
I’m getting the ran around with delivery. Last week Selby promised me Tues I will get delivery, after my call I’m told oh driver is out will get back to you then to top it off, I call today I’m told let’s check when they are delivering because we are too busy it’s November as if my business is not busy having to chase them to deliver. Useless shop
11248 Reviews
If I could give zero stars, i would. Went into the warehouse on Friday 10/11/2023 to buy a desk. Apparently the warehouse has no stock and so they would have ordered for me. I paid for the desk and was told that the stock will arrive by 15/11/2023. I phoned on 14/11/2023 to confirm whether i will be able to collect on 15/11/2023 and they told me the desk hasn’t arrived, it should be there by the 16th. Phoned yesterday (16/11/2023) again and was told that they still havent received it, as it was coming from Cape Town. They told me that they will phone me by end of business on 16/11/2023. No one phoned me. Called again this morning (17/11/2023) just to be told that they cant find any stock. I take matters into my own hands and phone the Centurion branch, just to be told that they have 3 of the desks in stock! Absolutely disgusted in the Silverlakes branch and will never refer anyone to them. Stay away.
11248 Reviews
I found Staff not eager to assist when we entered their showroom.
I chose a picture that I wanted to purchase off the showroom floor, when I was met by a salesperson at pay-point he disclosed that the article was sold and that I could not purchase the said article, I request the managers attention but only met with the same response, “ sorry sold, you cannot buy this item.
How is this possible that when a product is on display in a showroom reflecting a price with no reservation is not available to purchase, I will not visit this furniture group or attempt to support them in any way ever again!
April, 2024
Sunday
August 26,2019
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