Very good first impression…but sadly eventually you realize it is only window dressing.
Bad planning, no consideration for brides that must pick up the dress at the last minute….then still you have to stand back for another appointment….at the last minute.
Random billing after inaccurate measurements. I had to tell the staff what to do, and I don’t even have sewing experience?
Very disappointed. Will definitely rather recommend a proper dressmaker when you spend more than R30 000.
After your long statement, you left me no choice but to elaborate on our experience:
The kitchen tea arrangements were a private matter, and the lady who assisted just happened to be employed by you.
You allocated us to another consultant without informing us about it.
The consultations were dominated with the consultant’s opinions, her own wedding, her family that didn’t appreciate her opinions, other client’s reactions…we only listened through the consultation….it was not a service but a debriefing session for your consultant.
You don’t cater for consultations after office hours as all the other designers that was part of our wedding. Therefore, there were limited options regarding appointments.
With the measuring, I believe the seamstress made accurate measurements, but your consultant kept on telling them to even tighten the dress further. Eventually, the dress did not fit.
I had to insist twice that the consultant must bring a measuring tape to “fix” the inaccurate measurements. it had to be loosened again because of the fact that the consultant initially”forced” the tight measurements. I mentioned to her that two days before the wedding was too late for the last fitting, again, she insisted.
Eventually, last-minute mistakes (that could have been prevented) had to be rectified. She just casually said we must come back later the afternoon to collect the dress or even the next morning…with no consideration about our plans, distance, traveling or effort. Then , while waiting, we received the account for the alterations…that was the result of your (consultant’s) inaccurate measurements.
I refused to pay the amount after I already paid for the initial measurements. I clearly explained my concerns and frustrations. The so-called manager agreed not to charge for the alterations.
I looked for assistance during the fitting, after our consultant left, I did ask someone else to assist and I did touch her by the arm when askung for help…she said she was busy…we then had to pack the dress ourselves.
On the way out, the so-called manager started again by making comments, defensive and blaming. The consultant told us in detail about previous unhappy clients, and therefore, I knew we were not the first unhappy customers. The moment she saw there were clients at the gate, she suddenly said we should leave, pretending that we were the problem in front of the clients.
I guess it is up to the client to make a decision at the end of the day. When complaints are dealt with in a defensive one-sided manner, it reflects something about your client service in general. You can try to cover this up, but in the end, your client service needs some serious consideration. Your whole statement reflects the need to explain yourself. Blaming and shaming won’t get you anywhere.