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  • @ The Beach Restaurant
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  • 2 Boschkop Rd
  • 2 Boschkop Rd, Zwavelpoort, Pretoria, 0081, South Africa
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Where
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Avenue on Iris Wedding and Functions Venue in Pretoria, Akasia is a neutral and elegant wedding venue located at 33 Iris St, Heatherdale AH. With its beautifully manicured gardens and clean kitchen, it provides the perfect setting for your special day. The venue offers a range of services, including decor, food, and music, sourced from private providers who aim to exceed your expectations. However, customer service and staff professionalism have received mixed reviews and could benefit from improvement. Access to the venue can be challenging, with delays at the entrance gate and limited information about car exit policies. Despite these concerns, the venue has taken steps to address the issue by implementing signs allowing only one car at a time through the gate. It is advisable for clients to insist on pre and post-inspections of the facilities to ensure a smooth experience. Overall, Avenue on Iris Wedding and Functions Venue offers a picturesque location for weddings and events, but improvements in customer service and access management are necessary.

Q This venue is the best especially if u want to do a function or wedding they are neat and tidy and its the best venue l can think of

Your welcom

Latest Reviews for Avenue on Iris Wedding and Functions Venue in Pretoria, Akasia

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10430 Reviews

Beautiful venue for weddings, lovely well manicured gardens, beautiful and clean kitchen. Our privately sourced service providers, decor, food, music etc did not disappoint. We had a lovely celebration. Customer service and staff professionalism and attitude needs a lot of improvement. (I hope the suggestions that I made at the post event meeting I asked for will be taken into consideration in order to enhance the service and the experience) Access is a problem with delays at the entrance gate. On the day of the wedding reception there was a very long queue of cars coming in going all the way back to the main road obscuring cars wanting to exit During the planning stage, whilst trying to exit the venue, we were not informed that they will only allow one car at a time to go out.(On the previous time, the gate had been opened long enough for the 2 cars to go out) On a follow up visit, waiting at the gate to exit the property, after more than 10 minutes and 6 unanswered phone calls, the gate was finally opened. The gate came back and banged and damaged my car which was the second of the two cars exiting. After the incident, I parked outside the now closed gate and called to alert them of what had happened, 10 minutes later after a number of unanswered call. I left and simply sent them a WhatsApp message. The venue refused to take any responsibility. The claimed that I should have waited to see if the gate would close after the first car, The following time I went there I noticed that they had put up signs saying that only one car at a time can go through the gate. This is commendable👏🏾 Thank God, what happened to me will not happen now. I’d advise clients insist on pre inspection and post inspection of the facilities before and after the event, because post the event when the deposit must be refunded then a number of concerns are raised, like rivets on a toilet door were allegedly removed by a guest who was swinging on the toilet door???? They noticed 2 weeks after our event and after a subsequent wedding that the vanity table in the bridal suite had a yellow stain???How does it take more than 2 weeks, also after another function had taken place after us, that the cleaners noticed the stain. The bridal party that had used the facility after us could not have caused the stain, they said????

4.0/ 5

Beautiful venue for weddings, lovely well manicured gardens, beautiful and clean kitchen. Our privately sourced service providers, decor, food, music etc did not disappoint. We had a lovely celebration.

Customer service and staff professionalism and attitude needs a lot of improvement. (I hope the suggestions that I made at the post event meeting I asked for will be taken into consideration in order to enhance the service and the experience)

Access is a problem with delays at the entrance gate. On the day of the wedding reception there was a very long queue of cars coming in going all the way back to the main road obscuring cars wanting to exit

During the planning stage, whilst trying to exit the venue, we were not informed that they will only allow one car at a time to go out.(On the previous time, the gate had been opened long enough for the 2 cars to go out)
On a follow up visit, waiting at the gate to exit the property, after more than 10 minutes and 6 unanswered phone calls, the gate was finally opened. The gate came back and banged and damaged my car which was the second of the two cars exiting. After the incident, I parked outside the now closed gate and called to alert them of what had happened, 10 minutes later after a number of unanswered call. I left and simply sent them a WhatsApp message. The venue refused to take any responsibility. The claimed that I should have waited to see if the gate would close after the first car,

The following time I went there I noticed that they had put up signs saying that only one car at a time can go through the gate. This is commendable👏🏾
Thank God, what happened to me will not happen now.

I’d advise clients insist on pre inspection and post inspection of the facilities before and after the event, because post the event when the deposit must be refunded then a number of concerns are raised, like rivets on a toilet door were allegedly removed by a guest who was swinging on the toilet door???? They noticed 2 weeks after our event and after a subsequent wedding that the vanity table in the bridal suite had a yellow stain???How does it take more than 2 weeks, also after another function had taken place after us, that the cleaners noticed the stain. The bridal party that had used the facility after us could not have caused the stain, they said????

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February, 2024

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