Used the Roman’s app to order pizza so that I didn’t have to wait and could come directly after work to collect my pizza. Arrived at the store, staff blatantly ignore me until they were ready to serve me and were done with their conversation. They then proceeded to ask for me order details which I provided and to no surprise their system was “down” yet they knew exactly what my order was as only put it through then, no point in using the app when I have to wait anyways. Staff are rude and not interested in customer service.
Used the Roman’s app to order pizza so that I didn’t have to wait and could come directly after work to collect my pizza. Arrived at the store, staff blatantly ignore me until they were ready to serve me and were done with their conversation. They then proceeded to ask for me order details which I provided and to no surprise their system was “down” yet they knew exactly what my order was as only put it through then, no point in using the app when I have to wait anyways. Staff are rude and not interested in customer service.