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11248 Reviews
On Arrival the gentleman took us through the kitchen and laundry to the rooms. He did not show us the room that we booked and told us we can choose any of the rooms. The room we had for the night was not a queen size as per our booking but a double bed. There were bedside lamps, but no globes in the lamps, so we could use the lamps. The TV could not be switched on with the remote. Once we switched the TV on directly on the TV, the sound was terrible. There was no coffee in the room, no cups and the kettle was in the “common” area. The bedding appeared to be either stained or dirty. The pillows were also not up to standard – the one were two very old, thin, worn-out pillows in one pillowcase. We were a couple staying overnight, but only had one towel. The bathroom door could not close. There wasn’t an extra roll of toilet paper in the bathroom. When this was needed we had to go and find the cleaner to ask for a roll of toilet paper. The phones also did not work in the room, when we tried to phone reception to ask for the toilet paper. The shower door could also not close properly and the drain of the shower was blocked almost resulting in the bathroom being flooded. My husband stays in guesthouses frequently and commented that this was the worst he has ever stayed in.
On Arrival the gentleman took us through the kitchen and laundry to the rooms. He did not show us the room that we booked and told us we can choose any of the rooms. The room we had for the night was not a queen size as per our booking but a double bed. There were bedside lamps, but no globes in the lamps, so we could use the lamps. The TV could not be switched on with the remote. Once we switched the TV on directly on the TV, the sound was terrible. There was no coffee in the room, no cups and the kettle was in the “common” area. The bedding appeared to be either stained or dirty. The pillows were also not up to standard – the one were two very old, thin, worn-out pillows in one pillowcase. We were a couple staying overnight, but only had one towel. The bathroom door could not close. There wasn’t an extra roll of toilet paper in the bathroom. When this was needed we had to go and find the cleaner to ask for a roll of toilet paper. The phones also did not work in the room, when we tried to phone reception to ask for the toilet paper. The shower door could also not close properly and the drain of the shower was blocked almost resulting in the bathroom being flooded. My husband stays in guesthouses frequently and commented that this was the worst he has ever stayed in.
